What is Digital Employee Experience (DEX)

A subset of employee experience (EX), digital employee experience (DEX) is the quality of employees’ holistic experience with the workplace technology they encounter throughout their employee journey.

While this narrows down the overarching definition of EX to focus specifically on the digital aspects of employee experience, it’s still a very broad concept, encompassing everything from badge scanning and the ability to print documents to communications, collaboration, interacting with enterprise software, finding information and more.

There are many factors that impact DEX, including slow computer or program startups, network connection issues, outdated hardware and software, and more. (Source: Lakeside) 

Challenges of the Digital Workplace and DEX

If there's one challenge we would charge with being a significant contributor to digital workplace and DEX struggles, it's digital friction - the effort employees must exert just to use the technology they interact with on a daily basis.

If employees can’t effectively access the tasks and information they need, when and where they need them, then the digital workplace has failed and DEX will continue to suffer.

Simplicity and ease of use are integral to solving this issue.

Organizations need to simplify the work experience and drastically reduce the amount of time employees spend interacting with technology, so they can spend more time on the meaningful, high-value work that drives fulfillment.

Watch Now:

In this roundtable discussion, James Robertson from Step Two, Brad Rooke from Igloo Software, and Frank Pathyil from Workgrid Software discuss the future of work, the role of technology on the employee experience, and tips to create an effective digital employee experience using tools you already have.