What are the Benefits of a Digital Workplace?
The benefits of the digital workplace are in direct proportion of the quality of the workplace itself. Benefits of a strategic, well-designed digital workplace include:
Increased flexibility and improved employee experience
A digital workplace that uses a persona-based model to address the needs of the entire workforce uses technology to help employees better manage work/life integration, giving them the power to work whenever and wherever its convenient for them. This in turn improves the employee experience, helping attract, retain, engage, and motivate employees, and facilitating better business results.
When digital workplace technology is implemented to meet the needs of the people using it, cost-saving benefits naturally follow, including:
Improved productivity through self-help and self-heal tools that empower users to resolve their own issues, such as password resets, connectivity problems, and specific application issues.
Fewer knowledge gaps, eliminating reliance on institutional knowledge with deskside support models that standardize processes and procedures.
Increased efficiency, using technology to remove the barriers of time, location, devices, and network connections, ensuring business units can always be in alignment.
Enhanced work-life integration, using technology to facilitate seamless hybrid work, increasing productivity and agility for the organization.
Enhanced services and processes
Digital workplace automation enables 24/7 self-service for IT and HR support, making it easier to find information, get answers to top questions, and complete complex routine processes.
Improved customer experience
Employees are the face of the company. When they are happy, engaged and feel more in control of their work, increases in customer satisfaction are sure to follow.
Better executive decision-making
A digital workplace that eliminates silos and facilitates collaboration makes it easier to access the data needed for real-time strategic executive decision-making.
Improved productivity and efficiency
Digital workplaces that are driven by the needs of employees focus on simplifying the work day. This is accomplished by streamlining complex workflows for routine processes, eliminating the friction of interacting with enterprise systems and creating a central location for tasks and information.
On a basic level, effective digital workplaces create workforces that are more engaged and productive, which in turn drives better results. They also deliver solutions that help employees work more effectively, such as tools to identify cross-sell and up-sell opportunities with customers.
More effective communication
Modern digital workplaces elevate communication outside of email, delivering proactive, personalized, contextual information that employees want to pay attention to.
Effective digital workplaces focus on delivering continuous improvement and innovation, adapting technology to meet the continually changing needs of the workforce and taking advantage of modern tech such as low-code development to accelerate innovation and time to value.