An overabundance of technology is destroying the employee experience
An influx of new technologies designed to make work easier has actually had the opposite effect. Employees are struggling to use, learn, and adopt all the new systems in the digital workplace. They're overwhelmed, flooded with information, drowning in communications, and scrambling to toggle back and forth between all the disparate applications they need to use.
This is digital friction, and it's causing poor decision-making, decreased productivity, increased frustration, and a poor employee experience.