The rise of digital friction
The digital transformation that’s been ongoing since the rise of the pandemic has not been without its downside.
A flurry of new applications and communication channels deployed by well-intentioned organizations to facilitate remote work no doubt made it possible for businesses to survive during a time of tremendous tumult. But they also made it hard for employees to know what to focus on - there was simply too much to pay attention to. Gartner® refers to this phenomenon as “yet another thing to check,” or “YATTC.”
YATTC is making it challenging for employees to effectively manage their attention (Source: Gartner)*
This problem is a never-ending cycle of frustration for employees. Every new app that’s deployed is YATTC. It’s a drain on productivity and damaging to business results:
“44% of users frequently or occasionally made a wrong decision, because they were unaware of the information that could have helped.”
“43% of users frequently or occasionally failed to notice important information, because of too many applications or the volume of information.”
There are many ways organizations can help deal with this digital friction, including the common senses practices Gartner recommends in their latest report. But what else can be done to eliminate digital friction? Workgrid can help in many ways…
Eliminating digital friction
Workgrid is a digital assistant that simplifies the work day for employees by integrating with enterprise applications to surface important tasks and information. Workgrid helps organizations eliminate digital friction by:
Centralizing important notifications and information
The Workgrid digital assistant makes it easy for workers to know what they need to focus on by putting important tasks and information into a single experience integrated into the flow of work, whether that’s on the intranet, in a mobile app, or within collaboration platforms like MS Teams.
Helping employees fulfill their intent
Workgrid helps employees quickly and easily cross routine, high-volume tasks like processing approvals off their to-do lists. They can complete these tasks in one or two clicks, right from their preferred channel, without having to interact with the source systems themselves.
Automating routine processes
An integral part of the Workgrid digital assistant is the natural language chatbot which uses data you already have to provide personalized answers to common questions. It also integrates with enterprise systems to enable self-service functionality for routine processes like help desk ticketing.
Chatbot functionality makes it easy to submit service desk tickets and get round-the-clock answers to top questions
For more recommendations on how to improve your digital workplace, request a 1:1 product tour with a Workgrid expert today!