Salesforce

Quickly find information across Salesforce and notify employees when records need their attention.

Workgrid Software Salesforce Integration

CRM Assignment App Details

Keep employees informed of changes to customer relationship management (CRM) records.

Notify employees of CRM assignment updates

The CRM Assignments app helps keep your sellers and customer account reps informed of changes to customer relationship management (CRM) records. The app sends three different notification types:

  • Account Assigned Notifications will alert an employee when they are assigned a Team Member Role in the Account record.

  • Case Assigned Notifications will alert an employee when they are assigned as the Case Owner in the Case record.

  • Opportunity Assigned Notifications will alert an employee when they are assigned a Team Member Role in the Opportunity record. Out of the box, it will only send a notification when the recipient is different than the record modifier (so you're not sending yourself a notification after you update a record with your own name). Any app feature can be modified to your preferences.

CRM Account Owner Assignment Notification

Customize your AI Assistant and Build Agents with Builder

Rapidly build and customize conversational AI experiences for any use case leveraging Workgrid’s low-code/no-code builder, 50+ pre-built app templates, and hundreds of data source connectors.

Workgrid's AI Assistant can be customized to meet your organization's needs. Do you have a specific use case in mind? Build new workflows and connect knowledge sources for your AI Assistant without relying on traditional pro-code development or costly professional services.

[asset] IT-Workshop-Use-Cases