Workgrid Software’s Microsoft Teams Integration Brings Conversational AI to the Digital Workplace
The AI Work Assistant embeds directly into Microsoft Teams to deliver a modern employee experience combining conversational tasks, actions, and information into the flow of work.
Workgrid Software debuts a new and expanded integration with Microsoft Teams. Workgrid for Microsoft Teams brings conversational AI to the workplace, leveraging large language model (LLM) and natural language capabilities to surface information across business systems, knowledgebases, and company documents within the Microsoft Teams channel.
The Workgrid for Microsoft Teams experience helps employees obtain quick access to their most frequented apps and reduces multi-step processes down to a few clicks by integrating across an organization’s catalog of applications and knowledge sources. This includes popular business systems: Concur, Salesforce, ServiceNow, Jira, and more. Users can submit natural language chat prompts and the AI Work Assistant will retrieve and surface information directly within Microsoft Teams, reducing the context switching and wasted time employees would otherwise spend navigating to find information. Similarly, users may perform actions and submit information, such as time sheets or expense approvals, through the AI Work Assistant without having to navigate to the source system.
Workgrid’s conversational experiences are customizable using the platform’s no-code editor which allows users to configure experiences and automation within a drag-and-drop interface. Workgrid boasts an app catalog that includes over 50 app templates ready to install out-of-the-box and 100+ connectors to build custom apps, including a range of data sources from major software providers including Azure, AWS, and Google.
Integrating Workgrid within the Microsoft Teams client gives businesses the opportunity to reduce digital friction and streamline the digital workplace while also maintaining and driving adoption of their existing technology stack, delivering app experiences within their employees’ flow of work.
“By leveraging LLM’s, the assistant is able to direct the user to the correct capability quickly and allows the user to interact with a range of experiences and systems in one location,” said Gillian McCann, CTO at Workgrid Software. “The no-code app builder enables a rapid build-install-test-deploy cycle that provides for expiration, quick user feedback, and iteration to deliver intelligent employee experiences within a SOC2 certified architecture with enterprise guardrails built in.”
System owners and enterprise architects can scale integrations and configure experiences faster with Workgrid’s no-code builder while also modernizing legacy systems and manual processes without changing back-end systems. The time to build apps and integrations is accelerated from weeks to hours with experiences delivered directly to the employee via Microsoft Teams.
About Workgrid Software
Workgrid Software, LLC – a company wholly-owned by Liberty Mutual Group creates and sells intelligent workplace software solutions that are purpose-built for an enterprise – by an enterprise. Workgrid Software's AI Work Assistant empowers employees with a modern conversational AI interface serving as their digital assistant telling them what they need to know, when they need to know it, so they can get more work done, faster. The AI Work Assistant makes work simpler and more efficient for employees by automating administrative requests and surfacing personalized daily tasks, information, and reminders through a single, intuitive interface. You can learn more about Workgrid by visiting www.workgrid.com
