This month we’re excited to share a new app has been added to our app catalog.
New App Streamlines IT Service Management
Imagine submitting an IT help desk ticket by simply typing the request into a chatbot. You don’t have to navigate to a source system, remember your password, or hope you remember each of the steps to take once you’re logged in. That’s exactly what our new IT Help Desk app does for users. It eliminates the necessity of accessing a cumbersome source system and empowers users to create and track ServiceNow and Jira service desk tickets using Workgrid’s chatbot.
![[gif] ITSM Help Desk Ticket Chatbot](https://images.ctfassets.net/z7p73u8c0thn/52t4yOfEN85FT5ITtOBBot/b46ac6a93796ce700ca4aacb53300343/GA_September_ITSM.gif?w=900&h=525&q=25&fm=webp&bg=transparent)
In addition to submitting a help desk ticket through the Workgrid chatbot, employees can also use the chatbot to amend or close existing tickets, add comments, and track ticket statuses. Employees receive smart notifications about their tickets in the To Know section of their Workgrid toolbar. Learn more about notifications here.
![[asset] October Product Update ITSM To Know](https://images.ctfassets.net/z7p73u8c0thn/5CLUjgb6TONVcTAUpkzaCN/0ddd22657e0ba41a52ab98b18580b29a/GA_October_ITSM_ToKnow.png?w=1920&h=1269&q=25&fm=webp&bg=transparent)
The IT Help Desk app helps simplify the work day for employees and save them time – time they should spend on meaningful, high-value work.
![[asset] October Product Update Chatbot IT Automation](https://images.ctfassets.net/z7p73u8c0thn/1VNvbYaoyHJmyIouivrtMo/7161f26bce5e88f16154adaa9296e619/GA_October_ITSM_Chatbot.png?w=1920&h=1269&q=25&fm=webp&bg=transparent)
Read more about our IT Help Desk app here.
Learn more about configuring ServiceNow and Jira for the IT Help Desk app.
