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Workgrid adds UKG, Zendesk, Jira, and ServiceNow to App Catalog
News and Updates

Workgrid adds UKG, Zendesk, Jira, and ServiceNow to App Catalog

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Published on Dec 17th, 2021
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Written by Janine Marchi

The impact of integrations on the employee experience

One of the key challenges of improving employee experience - particularly as the digital workplace has grown to play a leading role - has been making work more efficient and engaging for employees.

Workgrid has always been a leader on that front, with a mission to simplify the work day by delivering personalized tasks and information in a centralized locations that's accessible wherever it's most convenient.

Workgrid's integrations source information from business systems and deliver tasks, notifications, and more in once centralized location available on desktop, mobile app, and through Microsoft Teams.

Workgrid supports your existing tech stack using a library of pre-built connectors to accelerate digital transformation efforts.

Integrations have long been a key to this strategy. They help organizations extend their existing tech investments by simplifying interactions with the systems business rely on and also make it easy to create the custom experiences employees expect, providing workers with centralized access to just the tasks and notifications they need.

Expanded integrations reduce digital friction, improve attention management

We’ve recently announced an expansion of our app catalog, which represents a big step forward in our commitment to supporting organizations and employees as they navigate new work models. Workgrid now integrates with even more of the popular systems and applications that support business success, including ServiceNow, UKG, Atlassian Jira Service Management, and Zendesk.

Workgrid’s newly established integrations, available through multiple channels – intranet toolbar, desktop app, and mobile app – address longstanding bottlenecks facing employers and employees alike, including: 

  • IT Help Desk - An IT help desk app and chatbot integrated with Atlassian Jira Service Management, Zendesk, and ServiceNow make it easy for employees to create and update service tickets and keep track of them from open to close.  

  • Payroll – A payday app integrated with UKG Pro allows employees quick access to their paycheck information. 

  • Paid Time Off – A time off app integrated with UKG Pro helps employees visually track paid time off, making it easier to plan time away and prevent burnout.

Eliminate digital friction and give employees back valuable time in the day with by enabling IT help desk ticket submission via Workgrid chatbot.

“Employees today find themselves overwhelmed and fatigued from having to navigate too many applications, and organizations need tools that can increase efficiency,” said Robert Ryan, Director of Product Marketing at Workgrid. “These latest integrations build on significant investments we are making in the platform to expand its benefits in improving the employee experience.”

Simplify interactions with enterprise systems and reduce the number of times people need to switch between systems to perform tasks like check payslips or time off balances.

These integrations benefit customers of our integration partners as well.

“At UKG, we’re wholly focused on putting people – not process – at the center of workplace experiences,” said Mike May, senior director of the UKG Connect Technology Partner Program at UKG.

“By helping people request time-off or view pay information in the solutions they already use all day long, they can worry less about mastering multiple applications and focus more on the parts of their job they’re most passionate about.”  

Workgrid’s expansion of the app catalog is part of our ongoing effort to address the growing workplace challenges of digital friction and attention management that have been exacerbated by the influx of apps and communication platforms launched during the pandemic. With so many new places to go to find information and complete tasks, employees are overwhelmed and frustrated.

  1. 30% of employees feel that more than half of their work consists of manual and repetitive tasks that distract them from value-added work.

  2. Employees spend the majority of their work time interacting with digital technologies, yet only 30% rate their user experience as simultaneously productive, empowering, and easy.

Workgrid reduces these challenges significantly, making work simpler, more efficient, and engaging for employees and helping organizations create the flexible, modern digital workplaces needed to support business success.

For more information on how Workgrid can help your organization improve the employee experience in hybrid work, request a product tour.

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