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Introducing Workgrid for Microsoft Teams
Artificial Intelligence
Digital Assistant
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Introducing Workgrid for Microsoft Teams

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Published on Sep 26th, 2023

We are pleased to announce the latest enhancement to the Workgrid platform, Workgrid for Microsoft Teams, which embeds the Workgrid assistant directly into Microsoft Teams to deliver a modern employee experience. With Workgrid for Microsoft Teams, digital workplace leaders can bring conversational AI to the workplace, combining tasks, actions, and information into the flow of work.

Say hello to a smarter way of working

The Workgrid for Microsoft Teams experience helps employees work more efficiently by guiding attention to what they need to know and act on from across the digital workplace, right within Microsoft Teams.  

With this integration, employees can obtain quick access to their most frequented apps and reduce multi-step processes down to a few clicks by integrating across an organization’s catalog of applications and knowledge sources. This includes popular business systems: Concur, Cornerstone, Salesforce, ServiceNow, Jira, and more. 

Chat across systems, documents, and knowledgebases

Reduce context switching and wasted time employees would otherwise spend searching for information. Using advanced natural language processing and large language models (LLM), users can simply ask for what they need, and the AI assistant will retrieve information from across your systems, knowledgebases, documents, and FAQs. 

Intuitive AI reduces support burdens with experiences that don’t require training or guidance, ensuring employees can access the information they need 24/7. The AI work assistant supports organizations across business lines – answering questions from “when is benefits enrollment?” to “how do I connect to the VPN?” 

Say goodbye to app hopping 

Integrating Workgrid within the Microsoft Teams client gives businesses the opportunity to reduce digital friction and streamline the digital workplace while also maintaining and driving adoption of their existing technology stack, delivering app experiences within their employees’ flow of work. With the help of the assistant, employees can obtain quick access to their most frequented apps and reduce multi-step processes down to just a few clicks.  

From submitting help desk tickets and timesheet requests to accessing payslip data or leveraging generative AI for content suggestions, everything employees need is conveniently at their fingertips, right within Microsoft Teams. 

Workgrid’s conversational experiences are customizable using the platform’s no-code editor which allows users to configure experiences and automation within a drag-and-drop interface. Workgrid boasts an app catalog that includes over 50 app templates ready to install out-of-the-box and 100+ connectors to build custom apps, including a range of data sources from major software providers including Azure, AWS, Igloo Software, and Oracle.

System owners and enterprise architects can scale integrations and configure experiences faster, while also modernizing legacy systems and manual processes without changing back-end systems. The time to build apps and integrations is accelerated from weeks to hours with experiences delivered directly to the employee via Microsoft Teams. 

Optimize the Digital Workplace

The Workgrid assistant is designed to help centralize everything employees need to focus on in a single experience; Boost productivity and engagement with conversational AI experiences that drive efficiencies across common business processes, adoption of technology investments, and help to reduce digital friction.

To learn more about Workgrid for Microsoft Teams visit our guided tour for a virtual demo or schedule a personalized product tour today. 

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