What Are the Benefits of an AI Assistant?

The biggest benefit of AI Assistants for work is they free up employees to focus on more engaging, higher-value work that drives job satisfaction.

AI Assistants offer a wide range of benefits including:

• Reducing digital friction

• Delivering fast, personalized answers

• Promoting workplace agility

• Modernizing intranet or employee portals

• Streamlining complex, common processes

• Improving employee productivity

Let’s explore how AI Assistants, sometimes referred to as Enterprise Copilots, deliver these benefits and more!

1. Improving Attention Management

With tasks and information presented together in a central location, an AI Assistant helps prioritize what needs attention and dramatically reduces context switching for employees. Instead of having to navigate across the entire digital workplace, system-based tasks can be surfaced alongside information and notifications within the flow of work.

2. Reducing Digital Friction

By enabling employees to find important information from enterprise systems, such as pay data, time off balances, IT ticket statuses, and more without having to log into individual source systems.

3. Delivering Fast, Personalized Answers

Direct, tailored responses are generated from sources across business systems, documents such as employee handbooks and policies, and knowledge bases. Instead of sourcing information through a catalog of links and search results, these AI-generated answers are delivered faster and can eliminate the need for human assistance.

4. Streamlining and Personalizing Communications

Reduce email inbox clutter and ensure your messages are seen. Deliver contextual alerts that are relevant to employees, such as training and upskilling opportunities, office closures, staffing changes, inventory changes, crisis comms, etc.

5. Improving Cost Efficiency with Automation

Make it easier for employees to take action by giving them the flexibility to complete routine tasks, like submitting and tracking help desk tickets, wherever and whenever it’s convenient. With the ability to generate dynamic forms, an AI Assistant can significantly reduce expenses by expediting the time it takes to complete a system-based task.

6. Promoting Workplace Agility

Available wherever employees work, AI Assistants are accessible for employees regardless of where or how they work. Whether on the intranet or an employee portal, as a web client or browser extension, or in workstream collaboration platforms such as Microsoft Teams, employees can use the Assistant in the channels that work best for them.

7. Streamlining Complex, Common Processes

Streamline processes that involve collaboration across the enterprise, such as onboarding, training, and performance management with automated workflows so that employees can focus on high-value work.

8. Modernizing intranet or employee portals

Use integrations to bring the power of enterprise applications into a single, connected experience that enables employees to carry out tasks and find essential company info. Bringing AI to the intranet not only makes it easier for employees to take action and find information, but also maximizes investments in existing technology and drives engagement with your intranet or employee portal.

9. Facilitating Better Decision-Making

AI and Machine Learning pair with an AI Assistant, making it faster and easier to find reliable information. With the ability to search across a breadth of sources and information in just seconds and utilizing retrieval augmented generation (RAG) to provide consolidated, direct responses, employees can more quickly make informed business decisions to improve overall productivity.

10. Standardizing the Employee Experience

Deliver consistent, yet custom experiences to all employees across departments, offices, and job roles by integrating with disparate systems across the enterprise and providing 24/7 self-service access to information so that workers are informed whether they work remotely, in office, or hybrid.

11. Scalable AI Technologies

Reduce burdens on IT teams and implement solutions that fit your organization’s AI maturity stage with clear, scalable use cases that can evolve with your needs as you implement them.

AI Assistants for work offer a solution to the day-to-day challenges employees face, regardless of whether they are deskless or a desk worker, including digital friction, frustrating and time-consuming processes, and the rapid adoption of artificial intelligence.

Experience the benefits our AI Assistant can bring to your workforce firsthand with a product tour. Request your demo today for a deeper look at our use cases, channels, and no-code builder.