The best AI Assistant software is system agnostic and can be utilized by employees across an organization regardless of department or role. Some AI Assistant platforms are integrated into specific systems, which in some cases may add digital friction to an employee’s day. In order to provide the best experience, your AI Assistant should be accessible to you within the flow of work, whether that be in collaboration tools such as Microsoft Teams or as a browser extension that follows you across the web.

While some technologies may target specific departments, an AI Assistant that can deliver a wide variety of use cases may provide the best return on investment by bringing value to users across IT, HR, Comms, Marketing, and more.