Entities in a chatbot are utilized to enhance the search intent by picking out, or in some cases, requiring specific values to engage with apps. These entities can encompass various elements such as fields, data, or descriptive text related to time, people, items, numbers, and more. The conversational model can identify these entities in the user query, and then pass them on to the app to respond intelligently.

Learn more about Workgrid's conversational AI platform.