Simplify your Digital Workplace

WORKGRID PRESENTS

Reimagining the Employee Experience through IT Service Delivery

Exploring how an AI Assistant can reduce or eliminate long-standing challenges of IT Service Delivery by enabling IT departments to extend their existing technology investments while creating an easy user experience that increase productivity and employee satisfaction.

Traditional IT Could Use Support

IT help desks have always faced these issues, but over time they've just become an acceptable part of doing business.

Volume

IT help desks are overwhelmed as call volumes continue to rise and service desk associates face constant interruptions that make it difficult to operate efficiently.

Speed

Resolving critical IT issues is often time consuming, with the first response to an internal support ticket taking an average of 24.2 hours.

Delivery

Employees who want fast, frictionless solutions to their problems so they can get back to work are often required to call the help desk or even make an appointment to visit a help desk associate. That gets expensive fast when the average ticket costs $15.56.

Communication

While IT would of course prefer to deliver everything under a single pane of glass, that intention all falls apart when it comes to communications. With the internal communications group tending to run the enterprise communication platform, IT is left to make-do with emails and system tray notifications, virtually guaranteeing that their messages go unseen.

Access

Simply getting access to critical IT resources can be a challenge, with information spread across multiple systems, challenges remembering login credentials for infrequently used systems, and even device limitations with some systems only available via desktop or through VPN.

Resources

Because help desk workers spend the majority of their time resolving the same fundamental issues like resetting lost passwords over and over again, they don’t have time to focus on more challenging issues, which has a significant impact on job satisfaction.

Transforming IT with an AI Assistant

For employees, the benefits of Workgrid are focused on efficiency and ease of access, such as anytime/anywhere assistance through a web client that can be integrated directly onto any website such as your intranet or an employee portal. Benefits also include powerful self-service functionality to solve common issues:

Instant answers to common questions pulled from sources across the digital workplace
real-time notifications of status updates (ticket resolved, updated, etc.) in a centralized channel located outside of email
The automation of common IT requests such as procurement and provisioning
Streamlined access to all of the communications and alerts from IT into a unified channel that enables employees to take immediate action on them

[asset] IT Help Desk Ticket Conversational AI

A Consumer-Grade Experience

Workgrid delivers a consumer-grade experience that helps IT departments:

Reduce call volume
Increase speed of service
Improve service delivery
Improve access to information
Aid in staff retention
Empower workers
Provide a single pane of glass for communications

[asset] Digital Workplace Transformation Employee Experience Stock Photo

Workgrid for Information Technology

Immediate Assistance for Employees

Support employees in the moment they need it. Workgrid helps reduce handling time, responding to questions and actions directly within the flow of work.

Enable IT Teams

Free your IT resources to make a greater impact on the organization. Workgrid handles the common queries, actions, and tasks that quell tickets before they are created, enabling teams to concentrate on high-priority initiatives.

Maximize Adoption of Business Systems

Deliver novel experiences that drive traffic and improve interactions with existing business systems leveraging Workgrid's catalog of app templates and data source connectors.

Features

Resources