Zendesk
Proactively notify employees on the status of Zendesk tickets.
Automate service requests with a chatbot
Use chatbot automation to simplify the process of creating IT tickets with Workgrid's integration for Zendesk. Available on your intranet or via mobile app, the Workgrid chatbot makes it easy to submit, comment, and update Zendesk tickets in one location, without the extra steps of switching systems.
![[gif] ITSM Help Desk Ticket Chatbot](http://images.ctfassets.net/z7p73u8c0thn/4Ql7menetKlO2ANdu6uXjZ/5f2b6a8e17564d3c37b633cd9d52fbda/GA_September_ITSM.gif)
Real-time ticket updates
Eliminate noise from email by consolidating notifications and alerts in Workgrid. Receive notifications of real-time status updates on Zendesk tickets you submit, approve, or edit in one unified stream.
![[asset] IT Help Desk To Know](https://images.ctfassets.net/z7p73u8c0thn/6osfrJ9ATkDyDdCHRL0idB/7ad188ae8013406ccdc52ec60a1ecfa1/it-help-desk-800x500.png?w=800&h=500&q=25&fm=webp&bg=transparent)
Build your own Workgrid Apps without code
In addition to Workgrid's out-of-the-box apps, the platform includes a no-code app builder which provides you with a visual drag-and-drop interface to build your own custom apps.
With pre-built connector templates to today's most popular business systems including ServiceNow, Concur, Cornerstone, SAP Ariba, and Oracle HCM, Workgrid's no-code app builder makes it easy to deploy apps that streamline processes, automate workflows, and deliver personalized experiences.
![[asset] no code builder](https://images.ctfassets.net/z7p73u8c0thn/30Wq3bqInyer5dNbutSJv5/931bbb6781ebdb6ef71e37d3544f36a4/createyourown.png?w=797&h=564&q=25&fm=webp&bg=transparent)
Available where employees work
Workgrid is available as intranet toolbar, mobile app or desktop application
Intranet Toolbar
Workgrid integrates seamlessly on top of your existing intranet - from custom built intranets to SharePoint or packaged intranet solutions.
Mobile App
Workgrid is available as a mobile app directly from the iOS or Android store.
Desktop App
Installed as a desktop application, Workgrid provides easy access to the important information you need to know.
See Integrations in Action
Have a specific integration you want to see? Let us know! Request a product demo today.