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How the Workgrid Digital Assistant Supports Flexible Work
Digital Assistant

How the Workgrid Digital Assistant Supports Flexible Work

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2 minutes read time
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Published on Dec 13th, 2021
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Written by Emily Rodenhuis

As we discussed in a recent blog about enabling flexible work, there are several ways organizations can make it easier for employees to work wherever and whenever it’s convenient for them. Gartner® suggests several approaches in their report “Take These 3 Actions to Make Digital Workplaces Happier, Faster and Smarter,” including striving for persistent collaboration and providing optimized service.

We offered several additional ideas, such as delivering important tasks and information in the flow of work and providing mobile access to core enterprise applications from a central location.

It’s all great theoretical advice if you’re in the exploration phase of enabling flexible work for your employees. But what if you’re further along in the process? Here is some specific guidance to get you started…

Enabling flexible work with Workgrid

The Workgrid digital assistant helps organizations create a flexible, modern digital work experience by:

Delivering important tasks and information in the flow of work

Workgrid creates a centralized experience for the important tasks, information, and communications employees need to work effectively. The digital assistant presents this information in the channels employees prefer, whether that’s an intranet toolbar, a mobile or desktop app, or integrated with popular communication and collaboration platforms like Sharepoint or MS Teams.

Display personalized and contextual communications elevated outside of email. Workgrid integrates with common enterprise systems to make it easy to deliver information in one unified location.

To Knows display personalized, contextual communications, elevated out of the chaos of email, so employees know what needs their immediate attention.

Create a centralized experience for important tasks and information linked directly to the source system. Workgrid integrates with common enterprise systems such as ServiceNow, Concur, and SAP Ariba.

To Dos consolidate relevant tasks and information, abstracted from enterprise systems, so employees can quickly and easily complete tasks like processing approvals without logging into the source systems.

Make it easy to submit service desk tickets and get round-the-clock answers to questions by leveraging Workgrid's Chatbot functionality.

Chatbot functionality makes it easy to submit service desk tickets and get round-the-clock answers to top questions

Enabling non-technical users to build custom digital experiences when the need arises

Successful digital transformation relies on an organization’s ability to embrace – and execute on – innovation. But that’s easier said than done given the shortage of development talent and the overworked nature of most IT departments.

Workgrid Workshop, a no-code development feature within the digital assistant, puts familiar, easy-to-use features such as drag-and-drop interfaces and WYSIWYG editors into the hands of citizen developers from across the organization so they can rapidly build and maintain custom apps for the enterprise systems they have integrated with Workgrid.

This means teams can quickly and easily build the custom experiences they need, without the involvement of IT, in just a matter of hours rather than weeks, months, or years.

How can non-technical users build custom digital experiences? No-code applications make it possible for teams to be flexible and move quickly in just a matter of hours rather than months.

Leveraging conversational AI to improve the employee experience

Workgrid's conversational AI features takes employee's natural language prompts and delivers the information they need to know across systems and company documents. Paired with intelligent alerts and notifications, the digital assistant guides employees' attention to the things they need to know and take action on.

  • Personalized, contextual notifications for time sensitive alerts related to office closures, scheduling changes etc.

  • A unified experience for completing tasks like approvals from across enterprise systems

  • Chat-to-doc functionality to surface answers to frequently asked questions 24/7

*Gartner, Take These 3 Actions to Make Digital Workplaces Happier, Faster and Smarter, Michael Woodbridge, Adam Preset, Craig Roth, 21 September 2021

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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